Order Cancellation

1. Order Cancellation Policy

Gud Luck Foods reserves the right to cancel any order under the following circumstances:

• Incorrect or incomplete customer address details.
• Incorrect product price or specification mentioned on www.gudluckfoods.com/
• Unavailability of products due to stock issues.
• If the delivery area is classified as “Non-Serviceable” by our logistics partner.

2. Returns Procedure

At Gud Luck Foods, we hope that you will be happy with the tools and equipment you order. However, if you have a change of mind for any reason, you can cancel your order for any item purchased on the website or by Mail Order for a refund. This does not apply to items personalized or made to your specification i.e. Special Orders or if the orders are already dispatched and are in transit.

• If you received a damaged product, it must be reported to us via email at logistics@gudluckfoods.com within 24 hours of delivery with an image of the damaged product along with packaging pictures.
• Returns will be accepted for items only with manufacturing defects and only if purchased directly from us.
• Goods must be returned in their original undamaged condition; i.e. unused and in their original packaging.
• We regret that we are unable to refund any delivery or postage costs.
• We are unable to issue any refund until the goods have been inspected.
• All goods should be suitably wrapped/packaged to ensure safe handling and protection during transit.
• Products marked as “non-returnable” on the product packaging cannot be returned.
• Products purchased under clearance sale will not be covered under the Return policy.
• Products sold as a combo can’t be returned individually.
• If a product is damaged in transit, report it within 24 hours with images.

3. Steps to Follow to Return a Product

• Customer needs to inform us through call/email within 2 days of receiving the order.
• The product should be unused.
• The invoice should be available.
• Customer needs to inform us through call/email within 2 days of receiving the order.
• We will raise a request for Reverse pickup and try to arrange it from our end. Once the pickup is arranged, our courier partner will collect the product within 2-3 business days. If reverse pickup is not available, the customer has to send the material back.
• Customer needs to pack the product with Brand packing & paste the invoice on it.
• Customer will hand over the product to the courier boy.
• Once the pickup is done, the product will be sent to us by the courier partner.
• After receiving the product, a quality check will be done over the product by our team which takes 2 days.
• If the product is found damaged/defective by our team, we will try to arrange a replacement; however, it depends on the availability of the product.

4. Replacement Policy

• Replacement products will be shipped within 7 working days.
• If a replacement is unavailable, a refund will be issued (excluding transportation charges).
• Returns are not accepted if the product meets the description and has no defects.
• Items significantly different from the seller’s description or photographs are eligible for return.
• Please note: In some cases, Gud Luck Foods may not accept returns/exchanges if the correct item was shipped. This is handled at Gud Luck Foods discretion on a case-by-case basis.

5. Refund Policy

Once the order gets cancelled, the amount will be refunded to the customer based on the payment mode chosen at the time of placing the order. Payment gateway charges may be applied on an actual basis for Credit/Debit Card/Net Banking/Wallets payments. Refunds may take 8-10 business days to reflect in the customer’s account.

If the transaction is done through NEFT or Cheque, the customer needs to share the below-mentioned details via email at logistics@gudluckfoods.com from the registered email ID:

• Account number
• Account holder name (same as registered with www.gudluckfoods.com/)
• IFSC Code

Once the goods are sent, the customer must share the courier slip along with the bank details.

After receiving the required information for a refund, the refund will be processed in 7 business days and will reflect in the account within another 8-10 business days.

For EMI payments, refunds will be credited within 6-8 business days after cancellation.

For assistance, contact Customer Care at email logistics@gudluckfoods.com